Refund policy

Return & Refund Policy – Shelving Texas

We stand behind the quality of our shelving and storage products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, refund, or exchange, your item must be damaged, defective, or incorrect based on your order.
If the item you received is incorrect or damaged, Shelving Texas will cover the return shipping cost.

Note: Once a shipping label has been created, we cannot cancel, amend, or refund your order. Once your label is generated, your order will be dispatched promptly.
In some cases, orders may be delayed or partially shipped due to restocks or bulk freight handling. Please allow a few days for carriers to process and scan bulk shipments.

For all other returns — such as ordering the wrong size or model — return shipping costs are the responsibility of the customer.

Return Process

To initiate a return:

  1. Email: info@shelvingtexas.com
    Include your order number, pictures of the product, and a brief explanation of your request.

  2. If Shelving Texas is covering your return, we’ll email you a prepaid return label.
    If you are covering the return cost, we will provide you with a shipping address - please ship your return (with your order number clearly marked) to the address provided.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved or denied.
Approved refunds will be issued to the original payment method in the same currency and exchange rate as your original order.
Please allow up to 14 business days for your refund to be processed.

If you haven’t received your refund within this time frame:

  1. Check your bank account again.

  2. Contact your credit card company — it may take time for the refund to appear.

  3. If you still haven’t received it, please contact us at info@shelvingtexas.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale or clearance items are final sale and cannot be refunded.

Shipping Notes

Shipping times for exchanges may vary depending on your location.

If you’re returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Shelving Texas cannot guarantee receipt of returned items without tracking.