Shipping policy

Shipping Policy — Shelving Texas

Order Processing & Handling

  • Preparation time: Please allow up to 5 business days to prepare your order before it is released to the shipping carrier.

  • Handling window: Standard handling is 5–8 business days (varies by product, inventory status, and freight scheduling).

  • Orders placed Monday–Friday (excluding holidays) begin processing the same or next business day after payment authorization.

  • Orders placed on weekends/holidays begin processing the next business day.

  • Backorders: If an item is on backorder, we’ll notify you. Lead times may extend beyond the handling window.

Carriers & Methods

We ship via UPS, USPS, FedEx, and LTL/common carriers for oversized or heavy items.

Small-Parcel Services (typical for accessories/parts):

  • Economy: Estimated 5–8 business days in transit

  • Ground: Estimated 3–5 business days in transit

  • 2-Day / Overnight: Available on select items (small-parcel only). Transit times exclude handling.

Freight/LTL Services (typical for shelving & large orders):

  • Curbside delivery to the address (no inside delivery) is standard.

  • Liftgate, residential, limited access, inside delivery, and appointment services are available for an additional carrier fee.

  • LTL transit times typically range 2–7 business days after pickup depending on distance and carrier scheduling.

  • Missed appointments, re-delivery, reconsignment, storage, or address corrections may incur additional carrier fees.

Important: Transit time estimates do not include the handling window. Weather, carrier capacity, and regional conditions may affect delivery.

Shipping Availability & Rates

  • We currently ship to the contiguous United States. For AK/HI/PR or other destinations, please email us for a custom quote.

  • Shipping rates are calculated at checkout based on weight, dimensions, destination, and service level.

  • Unless expressly stated in a promotion, free shipping does not apply to freight/LTL shipments.

  • All shipping charges are non-refundable. No exceptions.

Delivery Inspection (Damage/Shortage)

  • Small Parcel: Please report visible damage or shortages within 48 hours of delivery with photos and your order number.

  • Freight/LTL: You must inspect the shipment at delivery. Note any visible damage or missing pieces on the delivery receipt before signing and take photos. Hidden damage must be reported to info@shelvingtexas.com within 48 hours.

Timely notation and photos are required for us to file a carrier claim and to offer the appropriate remedy (replacement parts, reshipment, or refund per our Return Policy).

Split & Partial Shipments

To speed delivery, we may ship your order in multiple boxes or split between parcel and freight. You’ll receive tracking for each shipment as soon as it becomes available.

Address Accuracy & Redelivery

Please ensure your shipping address and contact details are accurate. Carrier-assessed fees for address corrections, redelivery, storage, or return-to-sender due to incorrect information may be billed to the customer.

International Shipping

If you require international shipping, contact info@shelvingtexas.com for a quote. Duties, taxes, and import fees are the customer’s responsibility and are not included unless explicitly stated.

Customer Support

Questions about shipping?
📧 info@shelvingtexas.com